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Privacy Policy

Last updated: December 31, 2025

1. Information We Collect

Welcome to our platform ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, AI dashboard, and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1.1 Account Information

  • Name, email address, and authentication details when you sign up or log in.
  • Subscription plan, billing information, and usage tier (e.g., token limits).

1.2 Usage Data

  • Token usage, messages, and interactions with AI Executives or "Chiefs."
  • Workflow activity, dashboard interactions, and generated insights.
  • Browser type, device, and access timestamps for analytics and security.

1.3 Communication Data

  • Conversations with AI Executives and support requests.
  • Feedback, reports, and form submissions.

1.4 Payment Data

  • Payment processing is handled securely by third-party providers (e.g., Stripe).
  • We do not store credit card information directly.

2. How We Use Your Information

We use your information to:

  • Manage user accounts and authentication.
  • Provide personalized AI insights and recommendations.
  • Track token usage and enforce subscription limits.
  • Improve functionality, fix bugs, and enhance user experience.
  • Communicate updates, reports, or recommendations.
  • Detect, investigate, and prevent fraud or misuse.
  • Comply with legal and security obligations.

Aggregated or anonymized data may be used for analytics and system improvement.

3. How We Share Information

We share data only in the following cases:

  • With service providers that support our operations (hosting, analytics, payments).
  • With your consent when connecting to third-party integrations or tools.
  • For legal reasons when required by law or to protect users or our platform.

We do not sell or rent your personal data.

4. Data Storage and Security

We use Supabase and other secure cloud infrastructure to store data. All information is encrypted in transit and at rest, with strict access controls and monitoring.

While we follow industry standards, no online service can guarantee absolute security. Please avoid sharing sensitive or confidential data in AI chats.

5. AI-Generated Content

  • Our Services include AI features that generate responses, insights, and reports.
  • AI-generated content may contain inaccuracies or incomplete information.
  • You are responsible for evaluating and verifying any AI recommendations before taking action.
  • Conversations and prompts may be stored and reviewed to improve system performance and reliability.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and update your account data.
  • Request deletion of your account or stored information.
  • Request a copy of your data.
  • Object to or restrict specific data processing activities.

To exercise your rights, contact privacy@sovize.com

7. Data Retention

  • We retain data as long as necessary to deliver the Services, meet legal requirements, and resolve disputes.
  • Inactive accounts may be deleted after a reasonable period of non-use.

8. Children's Privacy

  • Our Services are not designed for users under the age of 18.
  • We do not knowingly collect data from minors. If such data is discovered, it will be deleted promptly.

Test Mode Provisions

This section applies to users participating in our Test Mode program:

Test Mode Data Collection

  • Test users may submit feedback forms that collect ratings, comments, and user email addresses.
  • Feedback data is processed through third-party automation services (n8n) for analysis and review.
  • Test account data, including usage patterns and interactions, may be used to improve our Services.

Token Compensation Program

  • Test users may receive token compensation for completing certain activities, including feedback submissions.
  • Token allocations for test accounts may differ from standard subscription plans.
  • Compensation amounts and eligibility criteria are determined at our discretion and may change.

Data Processing via Webhooks

  • User-provided data (knowledge base entries, notes, feedback) may be processed through n8n webhooks for vectorization and AI functionality.
  • This processing enables personalized AI recommendations and insights.
  • Webhook data transmission is encrypted and follows industry security standards.

Test Mode Limitations

  • Test accounts may have limited access to certain features or AI Chiefs.
  • Test mode data retention policies may differ from standard accounts.
  • We reserve the right to modify or terminate test accounts at any time.

9. Changes to This Policy

  • We may update this Privacy Policy periodically.
  • When we make significant changes, we'll notify you via email or your dashboard.
  • The "Last Updated" date above indicates the current version.

10. Contact Us

For questions or privacy-related requests, please contact:

Sovize